I have actually emailed/called/texted the business numerous times with no response. I have actually asked for a refund and nobody has addressed me - Slabway Massage Chair. I would recommend not to squander your hard generated income on this business. I will be calling the Attorney general of the United States to submit a grievance concerning PIECE. Buyer Be Careful!!!!!! Hey There Michael, We seriously regret the clear disappointment and inconvenience you have actually experienced regarding your recent order with Slabway.
Looking over your order history, I do see your order was created December 4th and that there was a label produced on December 7. Your plan was labeled and prepared for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been not able to fulfill the need.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the current circumstances impacting our carriers nationwide. In relation to your experience with our consumer service group, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's workload (Slabway Massage Chair Reviews).
We recognize that we stopped working to miss the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and find terrific usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment charge was informed it will delivered in 3 days. Employed 3 days said it shipped 4 days ago after a week they do not address the phone and inform you to talk with their website which never address you back. They will keep you waiting sent out several email with the exact same reaction will return with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets developed to come to them. This company is a scam and I'm going to do my best in discovering a legal representative to spend enough money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI bought three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and show up originating from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we eliminated from the box set it up plugged it in the chair went into a full recline mode and has not came out of it because I have actually tried to contact Slabway many times through e-mail call and have yet been able to speak with a live individual I continually get emails back from them stating that they will have an assistance member call me within 72 hours within 12 hours I get an email back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours before a representative contacts me again I get another e-mail mentioning that they're closing the RMA assistance ticket I have actually been attempting to follow this business anywhere I can to leave Negative feedback on this company due to the piss bad response that I receive from their assistance teams I believe anybody looking to purchase any of their items need to highly look at all their feedback's I have no concept the actual count of the number of bulls ** t favorable feedback's they're posting however I can't think that they're getting that manyHi Rodney, We offer our sincerest apologies concerning the functionality issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Review.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com recommending that you check the fuse situated on the back of your chair (Slabway Massage Chair). We have received no additional communication from you notifying us if that resolved your problem. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources offered to us to provide a good experience to each and every client. We acknowledge that we failed to miss the mark in this instance. For that we say sorry - Slabway Massage Chair $1499.98. We await your action. Thank YouI purchased a foot massager. Site stated 2-4 day shipment time.
I called number listed and it is a recording that simply keeps duplicating. States to get on chat on the web site. I contacted chat, said "presently responding in under 15 minutes". I have actually been on chat for 44 mins at this minute and no contact. Ro-bot states "typical wait time 5-15 mins.
I think this place is a fraud and i am going to contact charge card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND purchasing anything from this improperly run outfit (if they are a genuine outfit). BUYER BEWARE!!!!!! Hi There Ian, We seriously are sorry for any aggravation or inconvenience you have actually experienced. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to satisfy the need.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the current circumstances impacting our carriers nationwide. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday (Slabway Massage Chair $1499.98). It is our busiest time of the year and this year's occasions have more than tripled our team's workload.
We recognize that we stopped working to miss out on the mark in this instance. For that we apologize. Our records do show that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and find terrific use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Amazon. Positioned an order on 12/4/20 and the order was canceled mid delivery with no further description!? I've called multiple times, sent e-mails used the chat widget they suggested and likewise connected to them via all social media platforms and no response no reply simply no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I bought. Tonya L ****** Hey There Tonya, We sincerely are sorry for the clear aggravation and trouble you have experienced concerning your current order with Slabway (Slabway Massage Chair Reviews). This is not our intention and not the experience we want for our consumer.
This was because of a mistake in interaction with the pickup at our satisfaction facility. Your plan was identified and ready for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to satisfy the demand (Reviews Of Slabway Massage Chair). As such, we have actually likewise been not able to guarantee our shipping amount of time with the same certainty we previously were able to.
In relation to your experience with our client service group, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources offered to us to provide a great experience to each and every consumer (Slabway Shiatsu Massage Chair).
For that we ask forgiveness. Our records show that you have gotten the full refunds as requested. We expect the opportunity to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I discovered the item they were offering might be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away tried to cancel my order. I sent an email I called on the phone, for which there was no reaction. It was now approximately 12:20. I lastly got a response by Monday early morning telling me the order had shipped.
However, it was not deliverable due to the fact that they had an inaccurate house number. I called UPS and asked to return to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their items.
It is your responsibility to do so. You will be taken advantage of if you do not. I got my foot massager and it worked when then stopped. Now nobody picks up the phone and won't address their own chat bot. It's ludicrous. I desire my cash back. Hey there Francis, We regret any disappointment you have actually experienced concerning the functionality of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our consumer assistance since late. Their refund policy for their incompetence is absurd. Do refrain from doing service with these individuals. Go through ******. I purchased a foot massager Nov 26, used it when and it caused me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their evaluations before purchasing from this business.
I will keep your company on blast for this - Slabway Massage Chair Review. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records reveal that your order was approved for a refund and that you selected the option to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you would like to proceed with the return procedure you have actually started, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Business Profiles might not be recreated for sales or advertising functions. BBB Company Profiles are supplied exclusively to help you in exercising your own best judgment.
Nevertheless, BBB does not validate the accuracy of information offered by 3rd parties, and does not ensure the precision of any information in Service Profiles - Slabway Massage Chair Special Discount. When considering complaint info, please take into consideration the company's size and volume of deals, and understand that the nature of problems and a company's actions to them are frequently more crucial than the number of complaints.
BBB Business Profiles are subject to alter at any time. If you choose to do service with this organization, please let business understand that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not back any item, service or business - Slabway Massage Chair Review.
On The Area Massage is your California Bay Location and East Bay chair massage expert. We believe chair massage is fantastic - Slabway Massage Chair Special Discount...
Massage Chairs are complex devices with lots of moving parts and advanced computer system components, so things can go wrong. However it's very little various from a vehicle, it depends upon how you use it and how you take care of it that will figure out how long it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and swellings that can occur throughout shipment.