I have actually emailed/called/texted the company several times with no response. I have requested a refund and no one has addressed me - Slabway Massage Chair $1499.98. I would suggest not to waste your difficult generated income on this company. I will be contacting the Chief law officer to file a problem relating to SLAB. Purchaser Beware!!!!!! Hey There Michael, We sincerely are sorry for the clear disappointment and hassle you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was produced December fourth and that there was a label created on December 7. Your bundle was labeled and all set for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to meet the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the current situations affecting our carriers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Massage Chair).
We recognize that we failed to miss the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and find great usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Employed 3 days said it delivered 4 days back after a week they do not answer the phone and inform you to talk with their website which never answer you back. They will keep you waiting sent out a number of e-mail with the same response will return with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This business is a rip-off and I'm going to do my finest in discovering a lawyer to invest sufficient cash to get them to refund my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI purchased 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive originating from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we got rid of from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it given that I have actually tried to get in touch with Slabway numerous times through email call and have yet been able to speak to a live individual I continually get e-mails back from them mentioning that they will have an assistance member contact me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours before a representative contacts me once again I get another email mentioning that they're closing the RMA assistance ticket I have actually been trying to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss poor reaction that I obtain from their support groups I believe anyone looking to acquire any of their items need to highly take a look at all their feedback's I have no idea the real count of the number of bulls ** t positive feedback's they're posting however I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you check the fuse located on the back of your chair (Reviews Of Slabway Massage Chair). We have actually gotten no further communication from you informing us if that resolved your concern. In relation to your experience with our customer support team, we understand that our service has taken a hit this holiday season.
We are doing all that we can with the resources offered to us to offer a great experience to each and every consumer. We recognize that we stopped working to fizzle in this circumstances. For that we apologize - Slabway Massage Chair. We await your response. Thank YouI bought a foot massager. Website stated 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. Says to get on chat on the web website. I called chat, stated "currently responding in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot says "normal wait time 5-15 minutes.
I believe this place is a rip-off and i am going to get in touch with credit card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this improperly run attire (if they are a real clothing). BUYER BEWARE!!!!!! Hey Ian, We genuinely are sorry for any frustration or inconvenience you have experienced. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to fulfill the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the existing scenarios affecting our providers nationwide. In relation to your experience with our customer care team, we understand that our service has taken a hit this holiday (Slabway Shiatsu Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our team's workload.
We recognize that we stopped working to miss the mark in this circumstances. For that we say sorry. Our records do reveal that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Amazon. Put an order on 12/4/20 and the order was canceled mid shipment with no more description!? I've called numerous times, sent out e-mails utilized the chat widget they suggested and likewise connected to them via all social networks platforms and no response no reply just no description.
I would like a full refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hello There Tonya, We regards regret the clear frustration and trouble you have actually experienced concerning your current order with Slabway (Slabway Massage Chair). This is not our objective and not the experience we desire for our customer.
This was because of a mistake in interaction with the pickup at our satisfaction facility. Your package was labeled and all set for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to satisfy the demand (Slabway Massage Chair Pic). As such, we have actually also been not able to ensure our shipping timespan with the same certainty we formerly were able to.
In relation to your experience with our client service team, we understand that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's work. We are doing all that we can with the resources readily available to us to supply a good experience to each and every client (Slabway Massage Chair Reviews).
For that we apologize. Our records reveal that you have received the full refunds as requested. We hope for the chance to restore your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They specified due to the COVID shipping would be delayed.
I discovered the item they were selling could be bought for $67. 99 and $87. 99 on Amazon with complimentary shipping. I right away attempted to cancel my order. I sent an e-mail I contacted the phone, for which there was no action. It was now roughly 12:20. I lastly got a response by Monday morning telling me the order had delivered.
Nevertheless, it was not deliverable since they had an incorrect home number. I called UPS and inquired to return to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. However, I will make it understood that they are charging double or more of the expense of their products.
It is your responsibility to do so. You will be benefited from if you do not. I received my foot massager and it worked as soon as then stopped. Now nobody selects up the phone and will not answer their own chat bot. It's ridiculous. I want my refund. Hi there Francis, We are sorry for any disappointment you have experienced relating to the functionality of your Slabway Shiatsu Foot Massager along with the disappointment experienced with our client assistance as of late. Their refund policy for their incompetence is ridiculous. Do not do organization with these individuals. Go through ******. I bought a foot massager Nov 26, utilized it as soon as and it triggered me sever discomfort. I called, chatted on their site still no return slip on 12/4/2020. I want I would have read their evaluations before purchasing from this business.
I will keep your company on blast for this - Reviews Of Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not suit your requirements. Our records reveal that your order was approved for a refund which you chose the alternative to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund quantity.
At this time, if you want to continue with the return procedure you have actually initiated, we ask that you please reply to the support e-mail thread verifying you 'd with to continue. BBB Business Profiles may not be recreated for sales or advertising functions. BBB Organization Profiles are provided solely to help you in exercising your own best judgment.
However, BBB does not confirm the accuracy of info provided by 3rd parties, and does not ensure the accuracy of any information in Company Profiles - Slabway Massage Chair Special Discount. When thinking about grievance information, please take into account the company's size and volume of deals, and comprehend that the nature of problems and a company's actions to them are often more crucial than the number of problems.
BBB Company Profiles go through alter at any time. If you choose to do organization with this organization, please let the business know that you got in touch with BBB for a BBB Service Profile. As a matter of policy, BBB does not back any item, service or service - Slabway One Massage Chair.
On The Area Massage is your California Bay Location and East Bay chair massage expert. We think chair massage is fantastic - Slabway Shiatsu Massage Chair...
Massage Chairs are complex machines with lots of moving parts and advanced computer elements, so things can go wrong. But it's not much different from an automobile, it depends upon how you use it and how you look after it that will identify for how long it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and contusions that can take place during delivery.