I have emailed/called/texted the business numerous times with no reaction. I have asked for a refund and no one has actually addressed me - Slabway Shiatsu Massage Chair. I would recommend not to waste your difficult made money on this company. I will be contacting the Attorney general of the United States to submit a problem regarding PIECE. Buyer Beware!!!!!! Hello Michael, We genuinely regret the clear frustration and hassle you have experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was produced December 4th and that there was a label developed on December 7. Your plan was labeled and all set for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the existing scenarios impacting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Massage Chair Amazon).
We acknowledge that we failed to miss the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation cost was told it will shipped in 3 days. Called in 3 days said it shipped 4 days earlier after a week they do not respond to the phone and inform you to chat with their website which never address you back. They will keep you waiting sent numerous e-mail with the same response will get back with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This company is a fraud and I'm going to do my finest in discovering an attorney to spend sufficient money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we eliminated from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it because I've tried to contact Slabway many times via email telephone call and have actually yet had the ability to talk with a live individual I continuously get emails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail specifying that they're closing the RMA assistance ticket I've been trying to follow this company anywhere I can to leave Negative feedback on this business due to the piss poor reaction that I get from their assistance groups I think anybody looking to acquire any of their items should highly take a look at all their feedback's I have no idea the real count of how many bulls ** t favorable feedback's they're posting but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the performance concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Special Discount.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com suggesting that you examine the fuse located on the back of your chair (Slabway Massage Chair Reviews). We have received no additional interaction from you notifying us if that solved your concern. In relation to your experience with our customer support team, we comprehend that our service has taken a hit this holiday season.
We are doing all that we can with the resources readily available to us to offer an excellent experience to each and every customer. We recognize that we failed to fizzle in this circumstances. For that we apologize - Slabway Massage Chair Reviews. We await your action. Thank YouI ordered a foot massager. Site said 2-4 day shipment time.
I called number noted and it is a recording that just keeps duplicating. Says to get on chat online site. I called chat, said "currently replying in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot says "typical wait time 5-15 mins.
I think this place is a scam and i am going to get in touch with charge card to stop payment. Slabway Massage Chair Pic. I DO NOT RECOMMEND buying anything from this inadequately run clothing (if they are a genuine outfit). BUYER BEWARE!!!!!! Hi There Ian, We sincerely are sorry for any disappointment or inconvenience you have actually experienced. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to fulfill the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the current situations affecting our providers nationwide. In relation to your experience with our client service group, we understand that our service has taken a hit this vacation season (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's work.
We acknowledge that we failed to fizzle in this circumstances. For that we apologize. Our records do reveal that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Pic. Positioned an order on 12/4/20 and the order was canceled mid delivery with no additional description!? I have actually called multiple times, sent e-mails used the chat widget they suggested and likewise connected to them by means of all social media platforms and no response no reply simply no explanation.
I would like a full refund for the foot massager and 1 year warranty I bought. Tonya L ****** Hello Tonya, We sincerely are sorry for the clear disappointment and inconvenience you have actually experienced regarding your current order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our objective and not the experience we desire for our customer.
This was due to a mistake in communication with the pickup at our fulfillment facility. Your bundle was labeled and all set for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to satisfy the demand (Slabway One Massage Chair). As such, we have actually also been unable to ensure our shipping time frames with the exact same certainty we formerly had the ability to.
In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources offered to us to offer an excellent experience to each and every client (Slabway Shiatsu Massage Chair Reviews).
For that we apologize. Our records show that you have actually received the full refunds as requested. We expect the chance to regain your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I found the item they were offering could be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I instantly tried to cancel my order. I sent an email I called on the phone, for which there was no action. It was now roughly 12:20. I finally got a reaction by Monday early morning informing me the order had actually shipped.
However, it was not deliverable since they had an incorrect apartment number. I got in touch with UPS and asked to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their products.
It is your duty to do so. You will be made the most of if you do not. I got my foot massager and it worked when then stopped. Now no one gets the phone and will not address their own chat bot. It's ludicrous. I want my refund. Hey Francis, We regret any aggravation you have actually experienced concerning the functionality of your Slabway Shiatsu Foot Massager in addition to the aggravation experienced with our customer support since late. Their refund policy for their incompetence is absurd. Do refrain from doing service with these individuals. Go through ******. I bought a foot massager Nov 26, used it once and it caused me sever pain. I called, talked on their site still no return slip on 12/4/2020. I want I would have read their reviews prior to purchasing from this business.
I will keep your company on blast for this - Slabway Massage Chair Special Discount. The power of social networks. We are sorry to hear your Slabway purchase did not suit your needs. Our records reveal that your order was authorized for a refund and that you chose the alternative to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund quantity.
At this time, if you wish to continue with the return procedure you've started, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Company Profiles might not be recreated for sales or advertising purposes. BBB Organization Profiles are supplied solely to assist you in exercising your own finest judgment.
Nevertheless, BBB does not confirm the precision of info supplied by 3rd parties, and does not ensure the accuracy of any info in Organization Profiles - Slabway Massage Chair $1499.98. When thinking about problem details, please take into consideration the company's size and volume of transactions, and understand that the nature of problems and a company's actions to them are typically more crucial than the number of problems.
BBB Business Profiles go through change at any time. If you select to do service with this organization, please let business know that you called BBB for a BBB Company Profile. As a matter of policy, BBB does not endorse any product, service or organization - Slabway Massage Chair Pic.
On The Spot Massage is your California Bay Location and East Bay chair massage professional. We think chair massage is fantastic - Slabway One Massage Chair...
Massage Chairs are intricate machines with great deals of moving parts and advanced computer system parts, so things can fail. But it's not much various from a cars and truck, it depends on how you use it and how you take care of it that will identify how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and contusions that can occur during delivery.