I have emailed/called/texted the company a number of times with no response. I have actually asked for a refund and no one has actually answered me - Slabway Shiatsu Massage Chair. I would suggest not to waste your hard generated income on this company. I will be getting in touch with the Chief law officer to submit a problem concerning SLAB. Buyer Be Careful!!!!!! Hey There Michael, We genuinely regret the clear disappointment and hassle you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was produced December 4th which there was a label created on December 7. Your package was labeled and all set for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the present circumstances affecting our carriers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair).
We acknowledge that we stopped working to miss out on the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and find excellent use of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment charge was informed it will shipped in 3 days. Hired 3 days said it shipped 4 days back after a week they do not answer the phone and tell you to talk with their website which never address you back. They will keep you waiting sent out a number of email with the very same action will return with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets created to come to them. This company is a rip-off and I'm going to do my finest in finding a lawyer to spend sufficient money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI acquired three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive coming from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we got rid of from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it given that I have actually tried to call Slabway numerous times through e-mail phone calls and have yet been able to talk to a live person I continually get emails back from them specifying that they will have an assistance member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours before a representative contacts me again I get another e-mail specifying that they're closing the RMA assistance ticket I've been trying to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss bad response that I obtain from their support groups I think any person seeking to buy any of their products must extremely look at all their feedback's I have no idea the actual count of how numerous bulls ** t favorable feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com suggesting that you inspect the fuse located on the back of your chair (Slabway Massage Chair Amazon). We have received no further communication from you informing us if that fixed your concern. In relation to your experience with our customer support group, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources offered to us to offer a good experience to each and every client. We recognize that we failed to fizzle in this circumstances. For that we ask forgiveness - Slabway Shiatsu Massage Chair Reviews. We await your action. Thank YouI bought a foot massager. Website stated 2-4 day delivery time.
I called number listed and it is a recording that just keeps repeating. Says to get on chat on the internet website. I called chat, stated "currently replying in under 15 minutes". I have been on chat for 44 mins at this minute and no contact. Ro-bot states "typical wait time 5-15 mins.
I believe this location is a scam and i am going to contact credit card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND purchasing anything from this inadequately run outfit (if they are a genuine attire). PURCHASER BEWARE!!!!!! Hi Ian, We sincerely are sorry for any disappointment or trouble you have actually experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current scenarios impacting our providers nationwide. In relation to your experience with our customer support team, we understand that our service has taken a hit this vacation season (Slabway Full Body Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We acknowledge that we stopped working to miss out on the mark in this circumstances. For that we say sorry. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Amazon. Positioned an order on 12/4/20 and the order was canceled mid shipment with no more description!? I have actually called numerous times, sent out emails utilized the chat widget they recommended and also reached out to them through all social networks platforms and no action no reply just no explanation.
I would like a full refund for the foot massager and 1 year warranty I purchased. Tonya L ****** Hey Tonya, We regards are sorry for the clear frustration and hassle you have actually experienced concerning your recent order with Slabway (Slabway Massage Chair). This is not our intention and not the experience we desire for our client.
This was due to an error in communication with the pickup at our fulfillment facility. Your bundle was labeled and ready for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to meet the need (Reviews Of Slabway Massage Chair). As such, we have actually likewise been not able to guarantee our shipping timespan with the very same certainty we previously had the ability to.
In relation to your experience with our customer support group, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources available to us to supply a great experience to each and every customer (Slabway Massage Chair $1499.98).
For that we apologize. Our records show that you have actually received the complete refunds as requested. We expect the chance to restore your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I discovered the product they were offering could be bought for $67. 99 and $87. 99 on Amazon with free shipping. I instantly tried to cancel my order. I sent out an email I got in touch with the phone, for which there was no reaction. It was now around 12:20. I finally got a response by Monday morning telling me the order had actually shipped.
However, it was not deliverable due to the fact that they had an inaccurate apartment or condo number. I contacted UPS and asked them to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their items.
It is your duty to do so. You will be benefited from if you do not. I received my foot massager and it worked as soon as then stopped. Now nobody gets the phone and won't address their own chat bot. It's absurd. I desire my cash back. Hey there Francis, We are sorry for any aggravation you have experienced concerning the functionality of your Slabway Shiatsu Foot Massager as well as the aggravation experienced with our consumer support since late. Their refund policy for their incompetence is outrageous. Do not do service with these individuals. Go through ******. I purchased a foot massager Nov 26, utilized it when and it triggered me sever pain. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their evaluations before purchasing from this company.
I will keep your business on blast for this - Slabway Shiatsu Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not suit your requirements. Our records show that your order was approved for a refund and that you selected the choice to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you wish to continue with the return process you've started, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Business Profiles might not be replicated for sales or marketing purposes. BBB Service Profiles are provided exclusively to help you in exercising your own finest judgment.
Nevertheless, BBB does not validate the precision of information provided by 3rd parties, and does not ensure the accuracy of any info in Service Profiles - Slabway Massage Chair Reviews. When considering grievance info, please take into account the business's size and volume of transactions, and comprehend that the nature of complaints and a company's reactions to them are often more crucial than the number of grievances.
BBB Service Profiles go through change at any time. If you choose to do organization with this service, please let business know that you got in touch with BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or service - Slabway Massage Chair Review.
On The Area Massage is your California Bay Area and East Bay chair massage specialist. Our company believe chair massage is fantastic - Slabway Full Body Massage Chair...
Massage Chairs are complicated machines with great deals of moving parts and advanced computer elements, so things can go incorrect. However it's very little various from a vehicle, it depends on how you use it and how you look after it that will figure out how long it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and contusions that can happen during delivery.