I have emailed/called/texted the business a number of times without any response. I have asked for a refund and no one has actually answered me - Slabway Massage Chair $1499.98. I would suggest not to waste your hard made money on this business. I will be getting in touch with the Attorney General to submit a problem regarding PIECE. Purchaser Be Careful!!!!!! Hi There Michael, We regards are sorry for the clear aggravation and inconvenience you have actually experienced regarding your recent order with Slabway.
Examining your order history, I do see your order was created December 4th which there was a label created on December 7. Your plan was identified and all set for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present situations impacting our providers nationwide. In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Massage Chair).
We acknowledge that we failed to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was delivered on December 22nd. We hope that you have actually been satisfied with your purchase and find excellent use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment charge was told it will shipped in 3 days. Employed 3 days said it delivered 4 days ago after a week they do not answer the phone and tell you to chat with their website which never ever answer you back. They will keep you waiting sent out numerous email with the same reaction will get back with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This company is a fraud and I'm going to do my best in discovering an attorney to invest adequate money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI bought three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive originating from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we got rid of from the box set it up plugged it in the chair went into a full recline mode and has not came out of it considering that I have actually tried to contact Slabway many times via e-mail phone calls and have actually yet been able to speak to a live individual I constantly get e-mails back from them specifying that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours before a representative contacts me once again I get another e-mail mentioning that they're closing the RMA assistance ticket I have actually been trying to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss bad action that I obtain from their assistance teams I think any person seeking to acquire any of their products should extremely take a look at all their feedback's I have no concept the actual count of how numerous bulls ** t favorable feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Reviews Of Slabway Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com recommending that you inspect the fuse situated on the back of your chair (Slabway Shiatsu Massage Chair). We have gotten no more communication from you informing us if that solved your concern. In relation to your experience with our customer support group, we understand that our service has taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to offer a great experience to each and every customer. We acknowledge that we failed to fizzle in this circumstances. For that we say sorry - Slabway Massage Chair Amazon. We await your response. Thank YouI ordered a foot massager. Site stated 2-4 day delivery time.
I called number noted and it is a recording that simply keeps repeating. Says to get on chat on the internet site. I got in touch with chat, stated "currently responding in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot states "typical wait time 5-15 minutes.
I think this location is a scam and i am going to call charge card to stop payment. Reviews Of Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this inadequately run clothing (if they are a real clothing). PURCHASER BE CAREFUL!!!!!! Hi Ian, We seriously are sorry for any aggravation or trouble you have actually experienced. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the current scenarios affecting our providers nationwide. In relation to your experience with our customer service team, we understand that our service has actually taken a hit this holiday (Slabway Massage Chair Review). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We recognize that we stopped working to miss the mark in this instance. For that we ask forgiveness. Our records do show that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Placed an order on 12/4/20 and the order was canceled mid delivery without any additional description!? I have actually called numerous times, sent out emails used the chat widget they suggested and likewise connected to them by means of all social networks platforms and no reaction no reply just no description.
I would like a full refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hi There Tonya, We regards are sorry for the clear disappointment and inconvenience you have experienced concerning your current order with Slabway (Slabway Massage Chair $1499.98). This is not our intent and not the experience we desire for our customer.
This was due to a mistake in communication with the pickup at our satisfaction center. Your bundle was identified and ready for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to fulfill the need (Slabway Shiatsu Massage Chair Reviews). As such, we have also been unable to guarantee our shipping time frames with the exact same certainty we previously were able to.
In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources readily available to us to offer a good experience to each and every consumer (Reviews Of Slabway Massage Chair).
For that we ask forgiveness. Our records reveal that you have actually received the complete refunds as asked for. We hope for the opportunity to regain your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I found the item they were selling could be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I instantly tried to cancel my order. I sent out an email I got in touch with the phone, for which there was no action. It was now approximately 12:20. I lastly received a response by Monday morning informing me the order had actually delivered.
Nevertheless, it was not deliverable because they had an inaccurate apartment number. I got in touch with UPS and inquired to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their items.
It is your responsibility to do so. You will be benefited from if you do not. I got my foot massager and it worked once then stopped. Now no one picks up the phone and won't address their own chat bot. It's ludicrous. I want my refund. Hey Francis, We regret any aggravation you have experienced concerning the performance of your Slabway Shiatsu Foot Massager as well as the aggravation experienced with our consumer support since late. Their refund policy for their incompetence is outrageous. Do refrain from doing organization with these people. Go through ******. I bought a foot massager Nov 26, utilized it when and it caused me sever pain. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their evaluations prior to buying from this company.
I will keep your company on blast for this - Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not fit your needs. Our records reveal that your order was approved for a refund which you picked the alternative to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund quantity.
At this time, if you would like to continue with the return process you have actually started, we ask that you please reply to the support e-mail thread confirming you 'd with to continue. BBB Organization Profiles might not be recreated for sales or advertising functions. BBB Company Profiles are provided exclusively to help you in exercising your own finest judgment.
However, BBB does not validate the accuracy of details supplied by third celebrations, and does not ensure the accuracy of any info in Business Profiles - Slabway Massage Chair Pic. When thinking about problem information, please consider the business's size and volume of deals, and comprehend that the nature of grievances and a firm's reactions to them are often more important than the variety of complaints.
BBB Business Profiles undergo change at any time. If you choose to do company with this company, please let business understand that you got in touch with BBB for a BBB Service Profile. As a matter of policy, BBB does not endorse any item, service or service - Slabway Full Body Massage Chair.
On The Area Massage is your California Bay Location and East Bay chair massage expert. We believe chair massage is excellent - Slabway Shiatsu Massage Chair Reviews...
Massage Chairs are complex machines with lots of moving parts and advanced computer system elements, so things can go wrong. But it's very little different from a vehicle, it depends on how you use it and how you look after it that will figure out the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and contusions that can occur during shipment.