I have actually emailed/called/texted the company a number of times with no response. I have actually requested a refund and no one has addressed me - Slabway Massage Chair. I would suggest not to lose your difficult generated income on this business. I will be calling the Attorney general of the United States to file a grievance regarding SLAB. Purchaser Beware!!!!!! Hi Michael, We seriously regret the clear frustration and trouble you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was created December fourth and that there was a label created on December 7. Your plan was labeled and prepared for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have been unable to meet the need.
We understand this is not the experience you were buying into, and we do value your understanding of the present situations affecting our carriers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Slabway Massage Chair Reviews).
We acknowledge that we failed to fizzle in this instance. For that we ask forgiveness. Our records do show that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and find terrific usage of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installation fee was told it will delivered in 3 days. Hired 3 days said it shipped 4 days back after a week they do not respond to the phone and tell you to talk with their site which never ever address you back. They will keep you waiting sent a number of email with the exact same response will get back with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets created to come to them. This company is a scam and I'm going to do my finest in finding an attorney to invest adequate money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI acquired three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we removed from package set it up plugged it in the chair entered into a complete recline mode and has not came out of it because I've tried to contact Slabway numerous times via e-mail phone calls and have actually yet had the ability to speak to a live person I continually get e-mails back from them stating that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another email mentioning that they're closing the RMA assistance ticket I have actually been trying to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss poor action that I get from their assistance groups I think anyone wanting to buy any of their items must highly take a look at all their feedback's I have no idea the actual count of how numerous bulls ** t positive feedback's they're posting however I can't think that they're getting that manyHi Rodney, We offer our sincerest apologies concerning the functionality issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Pic.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com recommending that you check the fuse situated on the back of your chair (Slabway Massage Chair Special Discount). We have received no additional communication from you notifying us if that solved your problem. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources offered to us to offer a good experience to each and every client. We acknowledge that we stopped working to miss out on the mark in this circumstances. For that we say sorry - Slabway Massage Chair Pic. We await your response. Thank YouI purchased a foot massager. Website said 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. Says to get on chat online website. I got in touch with chat, stated "currently replying in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot says "regular wait time 5-15 mins.
I think this place is a rip-off and i am going to call credit card to stop payment. Slabway Full Body Massage Chair. I DO NOT RECOMMEND purchasing anything from this badly run clothing (if they are a genuine attire). BUYER BE CAREFUL!!!!!! Hello There Ian, We regards are sorry for any aggravation or hassle you have experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to satisfy the demand.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing circumstances impacting our carriers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday season (Slabway Shiatsu Massage Chair). It is our busiest time of the year and this year's events have more than tripled our group's work.
We recognize that we failed to fizzle in this instance. For that we say sorry. Our records do reveal that your order was delivered on December 17th. We hope that you've been pleased with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Placed an order on 12/4/20 and the order was canceled mid delivery with no further explanation!? I have actually called multiple times, sent emails used the chat widget they recommended and likewise reached out to them via all social media platforms and no action no reply just no explanation.
I would like a full refund for the foot massager and 1 year guarantee I acquired. Tonya L ****** Hello There Tonya, We regards are sorry for the clear aggravation and inconvenience you have experienced regarding your recent order with Slabway (Slabway Massage Chair Review). This is not our intention and not the experience we want for our client.
This was due to a mistake in interaction with the pickup at our satisfaction facility. Your plan was identified and ready for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the need (Slabway Massage Chair Reviews). As such, we have actually also been not able to guarantee our shipping time frames with the exact same certainty we previously were able to.
In relation to your experience with our customer care group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources offered to us to offer a great experience to each and every consumer (Slabway Massage Chair Review).
For that we say sorry. Our records show that you have received the full refunds as requested. We wish for the opportunity to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I discovered the item they were selling could be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent out an e-mail I contacted the phone, for which there was no reaction. It was now approximately 12:20. I finally received a reaction by Monday morning telling me the order had shipped.
Nevertheless, it was not deliverable because they had an incorrect house number. I called UPS and asked them to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have actually charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their items.
It is your duty to do so. You will be taken advantage of if you do not. I got my foot massager and it worked when then stopped. Now nobody gets the phone and will not address their own chat bot. It's ludicrous. I desire my cash back. Hey Francis, We are sorry for any aggravation you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager along with the frustration experienced with our consumer support as of late. Their refund policy for their incompetence is outrageous. Do refrain from doing organization with these individuals. Go through ******. I ordered a foot massager Nov 26, utilized it as soon as and it caused me sever discomfort. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their evaluations before purchasing from this business.
I will keep your company on blast for this - Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not match your requirements. Our records reveal that your order was authorized for a refund which you selected the option to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund quantity.
At this time, if you want to continue with the return process you have actually initiated, we ask that you please reply to the support e-mail thread verifying you 'd with to continue. BBB Business Profiles might not be recreated for sales or advertising purposes. BBB Service Profiles are offered entirely to help you in exercising your own best judgment.
Nevertheless, BBB does not confirm the precision of information offered by 3rd parties, and does not guarantee the accuracy of any information in Business Profiles - Slabway Massage Chair Amazon. When thinking about problem details, please consider the company's size and volume of transactions, and understand that the nature of problems and a company's responses to them are often more important than the variety of grievances.
BBB Service Profiles undergo change at any time. If you choose to do business with this organization, please let the organization understand that you called BBB for a BBB Service Profile. As a matter of policy, BBB does not endorse any product, service or business - Slabway One Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. We think chair massage is great - Slabway Shiatsu Massage Chair...
Massage Chairs are intricate machines with great deals of moving parts and advanced computer components, so things can fail. However it's very little various from a vehicle, it depends upon how you utilize it and how you look after it that will identify how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and bruises that can occur throughout shipment.