I have emailed/called/texted the business numerous times with no action. I have asked for a refund and nobody has actually addressed me - Slabway Shiatsu Massage Chair Reviews. I would suggest not to lose your hard earned cash on this business. I will be calling the Attorney general of the United States to submit a problem concerning SLAB. Buyer Beware!!!!!! Hi There Michael, We regards regret the clear disappointment and trouble you have experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was developed December fourth which there was a label produced on December 7. Your package was labeled and prepared for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to fulfill the need.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the current scenarios impacting our providers nationwide. In relation to your experience with our customer service group, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work (Slabway Shiatsu Massage Chair Reviews).
We acknowledge that we stopped working to fizzle in this circumstances. For that we apologize. Our records do show that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and find excellent use of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation fee was told it will shipped in 3 days. Called in 3 days said it delivered 4 days ago after a week they do not answer the phone and inform you to chat with their website which never ever address you back. They will keep you waiting sent out several e-mail with the exact same action will get back with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets developed to come to them. This business is a fraud and I'm going to do my finest in finding an attorney to invest adequate money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI bought three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive originating from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we got rid of from package set it up plugged it in the chair entered into a full recline mode and has not came out of it given that I've tried to contact Slabway numerous times via email call and have actually yet been able to talk with a live person I continuously get emails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and then they again inform me that it's going to be 72 hours before a representative contacts me once again I get another email stating that they're closing the RMA assistance ticket I've been attempting to follow this business anywhere I can to leave Negative feedback on this business due to the piss bad reaction that I obtain from their assistance groups I think any person seeking to buy any of their items ought to highly look at all their feedback's I have no idea the real count of how many bulls ** t positive feedback's they're publishing but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the functionality problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair $1499.98.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com recommending that you inspect the fuse situated on the back of your chair (Slabway Shiatsu Massage Chair Reviews). We have actually gotten no further interaction from you informing us if that solved your concern. In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday season.
We are doing all that we can with the resources available to us to provide an excellent experience to each and every customer. We acknowledge that we failed to miss the mark in this circumstances. For that we ask forgiveness - Slabway Full Body Massage Chair. We await your reaction. Thank YouI purchased a foot massager. Site said 2-4 day delivery time.
I called number listed and it is a recording that simply keeps duplicating. Says to get on chat online website. I got in touch with chat, said "currently responding in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot states "regular wait time 5-15 mins.
I believe this location is a fraud and i am going to get in touch with credit card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND buying anything from this poorly run clothing (if they are a genuine clothing). PURCHASER BE CAREFUL!!!!!! Hello There Ian, We seriously regret any frustration or trouble you have experienced. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current circumstances impacting our carriers nationwide. In relation to your experience with our customer care team, we understand that our service has taken a hit this vacation season (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's events have more than tripled our group's work.
We recognize that we failed to fizzle in this circumstances. For that we say sorry. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find terrific usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Put an order on 12/4/20 and the order was canceled mid shipment without any further description!? I have actually called numerous times, sent emails used the chat widget they suggested and also connected to them through all social media platforms and no response no reply simply no explanation.
I would like a complete refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hey Tonya, We regards regret the clear frustration and trouble you have actually experienced regarding your current order with Slabway (Slabway Shiatsu Massage Chair). This is not our intention and not the experience we want for our client.
This was because of an error in communication with the pickup at our satisfaction center. Your package was identified and ready for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to fulfill the need (Slabway Massage Chair). As such, we have actually also been unable to ensure our shipping amount of time with the exact same certainty we formerly had the ability to.
In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources offered to us to supply a good experience to each and every customer (Slabway Shiatsu Massage Chair Reviews).
For that we ask forgiveness. Our records show that you have gotten the complete refunds as asked for. We hope for the opportunity to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I discovered the product they were selling could be purchased for $67. 99 and $87. 99 on Amazon with totally free shipping. I instantly tried to cancel my order. I sent an email I contacted the phone, for which there was no reaction. It was now roughly 12:20. I finally received a response by Monday early morning informing me the order had actually delivered.
Nevertheless, it was not deliverable because they had an incorrect apartment or condo number. I called UPS and asked them to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their products.
It is your duty to do so. You will be made the most of if you do not. I received my foot massager and it worked when then stopped. Now no one gets the phone and won't address their own chat bot. It's ridiculous. I desire my money back. Hello Francis, We regret any disappointment you have actually experienced relating to the functionality of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our customer assistance as of late. Their refund policy for their incompetence is absurd. Do refrain from doing company with these individuals. Go through ******. I bought a foot massager Nov 26, used it as soon as and it triggered me sever pain. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their evaluations before buying from this company.
I will keep your business on blast for this - Slabway Massage Chair $1499.98. The power of social media. We are sorry to hear your Slabway purchase did not match your requirements. Our records reveal that your order was approved for a refund which you chose the option to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you want to proceed with the return procedure you've started, we ask that you please reply to the assistance e-mail thread validating you 'd with to continue. BBB Business Profiles may not be replicated for sales or promotional purposes. BBB Company Profiles are provided exclusively to help you in exercising your own best judgment.
Nevertheless, BBB does not validate the precision of info offered by 3rd parties, and does not guarantee the accuracy of any info in Service Profiles - Slabway Shiatsu Massage Chair. When thinking about problem info, please take into account the business's size and volume of transactions, and comprehend that the nature of complaints and a company's responses to them are frequently more crucial than the number of complaints.
BBB Organization Profiles are subject to alter at any time. If you pick to do business with this business, please let business understand that you called BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any item, service or service - Slabway Massage Chair Special Discount.
On The Area Massage is your California Bay Area and East Bay chair massage specialist. Our company believe chair massage is excellent - Slabway Massage Chair $1499.98...
Massage Chairs are intricate devices with great deals of moving parts and advanced computer system elements, so things can go incorrect. However it's not much various from a vehicle, it depends on how you use it and how you look after it that will figure out for how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and bruises that can happen during shipment.